Privacy Policy
Effective Date: April 6, 2025 | Last Updated: April 6, 2025
This Privacy Policy describes how Refresh Detailing (“we,” “us,” or “our”) collects, uses, and protects information you provide when booking a service or communicating with us.
1. Information We Collect
When you book an appointment or contact us, we may collect:
- Name
- Phone number
- Email address
- Vehicle information
- Service address (for mobile appointments)
- Payment information (processed securely by Square)
2. How We Use Your Information
We use your information to:
- Schedule and confirm your detailing appointment
- Send appointment reminders and follow-up messages
- Process payments
- Respond to questions or customer service requests
- Improve our services
3. SMS / Text Messaging
By providing your phone number when booking an appointment, you consent to receive text messages from Refresh Detailing related to your appointment (e.g., confirmations, reminders, and follow-ups).
- Message frequency: Varies based on your bookings, typically 2–4 messages per appointment.
- Message & data rates may apply depending on your carrier and plan.
- To opt out: Reply STOP to any text message at any time. You will receive one confirmation message and no further messages.
- For help: Reply HELP or contact us at the information below.
We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes. Your information is used solely to deliver services you have requested.
4. Sharing of Information
We do not sell or distribute your personal information to third parties. We may share information only:
- With Square, our payment and booking processor, as necessary to complete transactions
- As required by law or to protect our rights
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us directly.
6. Security
We take reasonable measures to protect your information. Payment data is handled exclusively by Square and is subject to their security standards. We do not store payment card information.
7. Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS communications at any time by replying STOP
8. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision.
9. Contact Us
If you have questions about this policy or wish to exercise your rights, contact us at:
Refresh Detailing
Pullman, WA
Website: www.refreshdetail.com