Privacy Policy
Effective Date: April 6, 2025 | Last Updated: August 11, 2026
This Privacy Policy describes how Refresh Detailing (“we,” “us,” or “our”) collects, uses, and protects information you provide when booking a service or communicating with us.
1. Information We Collect
When you book an appointment or contact us, we may collect:
- Name
- Phone number
- Email address
- Vehicle information
- Service address (for mobile appointments)
- Payment information (processed securely by Square)
- Messages and consent records submitted through our website chat widget
2. How We Use Your Information
We use your information to:
- Schedule and confirm your detailing appointment
- Send appointment reminders and follow-up messages
- Process payments
- Respond to questions or customer service requests
- Improve our services
3. SMS / Text Messaging
If you expressly opt in through our website chat widget or another clearly disclosed consent flow, you consent to receive text messages from Refresh Mobile Detailing at the number you provide. Messages may include responses to your questions, appointment information, and promotional messages described in the consent disclosure. Consent is not a condition of purchase.
- Message frequency: Varies based on your interactions with us.
- Message & data rates may apply depending on your carrier and plan.
- To opt out: Reply STOP to any text message at any time. You will receive one confirmation message and no further messages.
- For help: Reply HELP or contact us at the information below.
We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes. Your information is used solely to deliver services you have requested.
4. Sharing of Information
We do not sell or distribute your personal information to third parties. We may share information only:
- With Square, our payment and booking processor, as necessary to complete transactions
- With LeadConnector, which operates the website chat widget and messaging infrastructure
- With other service providers acting on our behalf as necessary to operate the website and deliver requested services
- As required by law or to protect our rights
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us directly.
6. Security
We take reasonable measures to protect your information. Payment data is handled exclusively by Square and is subject to their security standards. We do not store payment card information.
7. Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS communications at any time by replying STOP
8. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision.
9. Contact Us
If you have questions about this policy or wish to exercise your rights, contact us at:
Refresh Mobile Detailing
Service area: Pullman, WA 99163, United States
Email: aidan@mobiledetailingrefresh.com
Phone: 360-899-8432
Website: www.refreshdetail.com